Refund & Returns Policy
Hassle-Free Returns — Your Satisfaction Guaranteed
We stand behind every part we sell. If something isn't right, we'll make it right — quickly and without the runaround.
Last updated: April 2026
Return Eligibility
We accept returns on most items within 30 calendar days of the delivery date. To qualify for a return, the item must meet all of the following conditions:
- The item is in its original, uninstalled condition
- All original packaging, labels, and accessories are included
- The item has not been modified, painted, machined, or altered in any way
- The item is not listed under Non-Returnable Items
- A valid proof of purchase (order number or receipt) is provided
Items returned outside the 30-day window may be considered for store credit at our discretion. Please contact our support team to discuss your options.
How to Initiate a Return
Returning an item is straightforward. Follow these steps:
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1
Contact Us
Email shop.globaltransitco.com or call +1 (704) 255-1234 with your order number and the reason for return.
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2
Receive Your RMA Number
We will issue you a Return Merchandise Authorisation (RMA) number within 1–2 business days. Returns without a valid RMA number will not be accepted.
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3
Pack the Item Securely
Place the item in its original packaging (or equivalent protective packaging). Write the RMA number clearly on the outside of the parcel.
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4
Ship the Item
Send the parcel to the address provided with your RMA. We recommend using a trackable shipping service and retaining your proof of postage.
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5
Confirmation & Refund
Once we receive and inspect the item, we'll notify you by email. Approved refunds are processed within 5 business days.
Refund Process & Timeline
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
Item received and logged at our warehouse.
Quality inspection completed; return approved or flagged for follow-up.
Refund initiated to your original payment method.
Refund appears in your account (timing depends on your bank or card issuer).
Refunds are issued to the original payment method only. If your card has expired, please contact us before returning so we can arrange an alternative.
Exchanges
We process exchanges for:
- A different variant of the same part (e.g., different size or specification)
- A replacement of the same item if it arrived faulty or damaged
To request an exchange, follow the same process as a return and specify that you'd like an exchange rather than a refund. If the replacement item has a different price, we will either charge or refund the difference.
Tip: If you're unsure about compatibility before placing an order, our team is happy to help. Contact us at shop.globaltransitco.com or call +1 (704) 255-1234.
Damaged or Incorrect Items
If your item arrives damaged in transit or we sent the wrong part, we sincerely apologise. Please take the following steps within 48 hours of delivery:
- Photograph the damage or incorrect item, including the packaging.
- Email the photos and your order number to shop.globaltransitco.com.
- We will arrange a free return shipping label and a priority replacement or full refund — whichever you prefer.
Do not attempt to install a damaged or incorrect part. Claims submitted after installation cannot be processed as damage or incorrect shipment claims.
Non-Returnable Items
For safety, hygiene, and practical reasons, the following items cannot be returned:
Any part that has been fitted, used, or shows signs of installation.
Hoses, cables, tubing, or materials cut to a custom length.
Items ordered specifically to your vehicle's specification or sourced on request.
Opened bottles of oil, coolant, adhesive, or other liquids.
ECUs, modules, or electronic components that have been programmed or coded.
Returns requested more than 30 days after delivery (except where required by law).
Return Shipping Costs
| Reason for Return | Who Pays Return Shipping? |
|---|---|
| Wrong item sent by us | We pay — free return label provided |
| Item arrived damaged in transit | We pay — free return label provided |
| Item is defective / faulty | We pay — free return label provided |
| Change of mind / ordered in error | Customer pays return shipping |
| Compatibility issue not verified beforehand | Customer pays return shipping |
Original outbound shipping costs are non-refundable unless the return is due to our error.
International Returns
We accept returns from international customers under the same conditions as domestic returns. Please be aware of the following:
- International customers are responsible for all return shipping and customs costs unless the return is due to our error.
- Mark the parcel clearly as "Returned Goods — No Commercial Value" on all customs documentation to avoid import duties.
- We are not responsible for parcels lost or delayed in customs. We recommend using a tracked and insured shipping service.
- Refunds will be issued in the original transaction currency. Exchange rate fluctuations are outside our control.
If you're unsure about the return process for your country, please email us before shipping and we'll guide you through the process.
Contact Us
Have a question about a return or refund? Our customer support team is ready to help.
Returns Address
Harrison Classic Warehouse
Returns Department
1425 Industrial Boulevard\nCharlotte, NC 28205\nUnited States